1. Advocacy Groups
  2. Alzheimers & Dementia
  3. Caregivers
  4. Emergency Services
  5. Retirement Assistance
  6. Real Estate Tax Exemptions
AARP - New England
116 Huntington Avenue
Area 1 Office
Boston, MA 02116
Phone: 617-723-7600

Regional AARP office for Massachusetts and the New England region. Call for information on all AARP programs, services or publications.

Better Business Bureau Of Western Massachusetts
293 Bridge Street
Springfield, MA 01103
Phone: 734-3114
Hours: Monday - Friday

The Better Business Bureau provides reliability reports to consumers about local and national companies. The Bureau also provides arbitration for consumers who are experiencing problems with new and used vehicles. Lastly, “BBB/Care” provides mediation and arbitration services for resolving consumer-business disputes.

Executive Office Of Elder Affairs - Massachusetts
1 Ashburton Place
Boston, MA 02108
Phone: 617-7272-7750
Toll Free: 800-882-2003

State office which oversees state funded programs for elderly residents of Massachusetts.

Gray Panthers - National
2025 Pennsylvania Avenue
Suite 821
Washington, DC 20006
Toll Free: 800-280-5362
Phone: 202-466-3132

The Gray Panthers is an elder advocacy and educational organization working for social change by addressing issues such as national health care, housing, environment, education, and peace. They also provide information and referral regarding aging and public resources.

MassPRO - MA Peer Review Organization
235 Wyman Street
Waltham, MA 02154
Phone: 617-890-0011
Toll Free: 800-252-5533

MassPRO is a federally designated peer review organization that conducts utilization and quality of care review for the Medicare population. Contact MassPRO to appeal a denial of hospital coverage. MassPRO is committed to educating Medicare beneficiaries and those who advocate for them, about their benefits under the Medicare program, and about the purpose and review procedures of the PRO program as carried out by MassPRO.

Medicare Advocacy Project
Western Mass Legal Services
127 State Street, Springfield, MA 01103
Phone: 413-781-7814
Toll Free: 800-746-3205

The Medicare Advocacy Project (MAP) provides advice about Medicare program requirements. It also provides representation to those inappropriately denied coverage for needed medical services. The operating agency is the Social Security Administration.

Omdudsman Program
Greater Springfield Senior Services
66 Industry Avenue
Springfield, MA 01104
Phone: 413-8800
Hours: Monday - Friday, 8:30 a.m. - 4:40 p.m.

The Omdudsman Program works to resolve residents’ concern in area nursing and rest homes, protect residents’ rights, provide information and referral, provide training and certification to volunteers and provide advocacy.

Protective Services Unit
Greater Springfield Senior Services
66 Industry Avenue
Springfield, MA 01104
Phone: 413-781-8800
Toll Free: 800-922-2275 - Elder Abuse Hotline
Hours: Monday - Friday, 9 a.m. - 5 p.m.; Hotline 7 days per week, 24 hrs per day.

What is elder abuse?
Massachusetts law defines elder abuse as acts or omissions resulting in serious physical or emotional injury to an elderly person. Abuse includes: physical abuse, emotional abuse, caretaker neglect, and financial exploitation. The Massachusetts Executive Office of Elder Affairs has designated its State Home Care Agencies for the provision of protective services. Reports can be made to either the main 24 hour hotline or to the State Home Care Agency in your area.

Who must report elder abuse?
  • Coroners
  • Dentists
  • Emergency medical technicians
  • Executive directors of homemaker and or licensed home health aide agencies
  • Family counselors
  • Firefighters
  • Licensed psychologists
  • Medical interns
  • Nurses
  • Osteopaths
  • Physicians
  • Podiatrists
  • Police officers
  • Probation officers
  • Registered physical and occupational therapists
  • Socials workers
  1. Grief & Funeral Planning
  2. Health Insurance
  3. Health Screening
  4. Home Energy & Fuel Assistance
  5. Housing Concerns
  6. Legal Assistance
Funeral Services Consumer Assistance Program
2250 East Devon Avenue
Suite 250
Des Plaines, IL 60018
Phone: 800-662-7666
Hours: Monday - Friday, 9 a.m. 4 p.m.

Provides consumer information, assistance/referral regarding funeral planning.

Funeral Consumers Alliance Of West Massachusetts
PO Box 994
Greenfield, MA 01302
Phone: 413-774-2320

Memorial Society
P.O.Box 994
Greenfield, MA
Phone: 413-774-2320

Greenfield Memorial Society provides consumer advice and information and referral about memorial/funeral services. Information is available on preplanning, burial, cremation, donation to medical science, organ donation, and other related topics. There is a one-time donation of $20.
  1. Medical Referrals
  2. Nursing Home Listings
  3. Support Groups
  4. Transportation Concerns
  5. Senior Resources Website
Hampden District Medical Society
1111 Elm Street
West Springfield, MA 01089
Phone: 413-736-0661
Hours: Monday - Friday, 8 a.m. - 4 p.m.

Provides physician information and referral services to match the patients need with the appropriate area physician. Also will get involved in patient/doctor dispute mediation/resolution. Call to register a complaint against a physician if the physician is a member of the Hampden Medical Society. If the physician in question is not, call the Board of Registration in Medicine 617-727-3086.

Board of Registration in Medicine
10 West Street
Boston, MA 02111
Phone: 617-727-3086 - Information Line
Toll Free: 800-377-0550 - Doctor Profile Line
Hours: Monday - Friday, 9 a.m. - 5 p.m.

State Board of Registry for all physicians in Massachusetts. Call for information, to register complaints against physicians, or to check board certification. Callers can also check on physician’s records re: malpractice, disciplinary records, and criminal history. Registry may provide dispute mediation if applicable.

Nursing Home Information
Division of Health Care Quality
Department of Public Health
10 West Street
5th Floor
Boston, MA 02111
Phone: 800-462-5540
Hours: Monday - Friday, 9 a.m. - 5 p.m.

Use this program to report incidents of abuse or neglect in all health care facilities.

Ombudsman Program
Greater Springfield Senior Services
66 Industry Avenue
Springfield, MA 01104
Phone: 413-781-8800
Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Works to resolve residents’ concerns in area nursing and rest homes, protect residents’ rights, provide information and referral: provide training and certification to volunteers, and provides advocacy.