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1. How do I contact the Fire Department for a fire or medical emergency?
2. What do I do if there is a fire in my home?
3. What do I do if my child swallows a poisonous substance?
4. Where should smoke detectors be placed in my home?
5. Should I put a smoke detector in my garage?
6. My smoke detector is making a “chirping” noise. What’s wrong with it?
7. Where should fire extinguishers be placed in the home?
8. What is the best kind of fire extinguisher for my house?
9. How often should a fire extinguisher be serviced?
10. Why are windows broken or holes cut in roofs during fire fighting operations?
11. My cat is in a tree. Will the Fire Department come get the cat down?

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1. What are Greenwood's hours of operation?
2. On which Holidays is Greenwood closed?
3. Is Greenwood open when the public schools in Longmeadow are closed due to poor weather?
4. At what age can a child start care?
5. Does Greenwood offer drop-in child care?
6. I paid the first month/week already during enrollment. Why is not reflected on my bill?
7. My child attends the Extended Day/Early Risers Program, and I noticed that June is not prorated. Why is that?

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1. What is the Leaf Program?
2. How does the program work?
3. What is a special "Town of Longmeadow" leaf bag?
4. Where do I purchase the leaf bags?
5. How much do the leaf bags cost?
6. Doe the bags have a weight limit?
7. When will the bags be picked up?
8. Where do I place my bag for pickup?
9. Are there any other options for leaf disposal?
10. What if I have more questions on leaf disposal or the Leaf Program?

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1. What is the AMR Meter Project Program?
2. How does the meter reading system work?
3. Is there a cost to your customers?
4. Who will be installing the upgrade?
5. How do I schedule an appointment?
6. When will I expect by meter to be replaced?
7. Do I have to be present for the upgrade work?
8. What can I do as a customer to make the installation smoother?
9. What work is involved at my property?
10. How long will the installation upgrade take?
11. How long will a commercial installation take?
12. Does this mean no more meter readers?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another town or city?
3. What is a known suspect?

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1. How come I can't pay for everything I register in the office for with a credit card or my Longmeadow Parks and Recreation Department account credit??
2. How come I can't register for a program over the phone?
3. I just created an online account. How come I can't see my other transaction history?

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1. What types of payments may I use?
2. What do I need to bring?
3. Are there different rules for children?
4. Can you renew my passport?
5. Why did you keep my original birth certificate?
6. When and where can I apply for my passport?
7. How long will it take to get my passport back?
8. What is the difference between a passport book and a passport card?
9. How much does a passport cost?

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1. If I have a water- or sewer-related problem in my home, who should I call?
2. Which department takes care of trees on the tree belt?
3. Who can answer my recycling and trash questions?
4. Where can I pick up a recycling container?
5. Why are you digging up a street you just paved?
6. Who do I call if a street light is out?

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1. What is Educational Visioning?
2. Who facilitates and analyzes the information gathered at the visioning?
3. How does the visioning tie into the building project?
4. What determines addition/ renovation vs. new?
5. Will the community have an opportunity to review and provide input on the options/alternatives or just the School Building Committee?
6. Will the town be able to vote before a decision is made?
7. Who determines the solution?
8. Will there be traffic or land changes in the final solution?
9. Are we still considering a Model School solution?
10. What is the difference between the Kaestle Boos Facility Study and the current on-going Feasibility Study?
11. If a renovation option if chosen, where will students go?
12. What are the potential sites and locations for a new building?
13. What constitutes a renovation?
14. How much will this project cost?
15. What percentage of the costs will be covered by the MSBA (Massachusetts School Building Authority)?
16. Given the economy, why don’t we wait until things improve before entering into this project?
17. While it may seem ideal due to a sluggish economy, what is the harm in waiting a few years?
18. What costs/expenses are categorically ineligible for reimbursement or payment by the Massachusetts School Building Authority (MSBA)?

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1. What is a feasibility study?
2. Who conducts the feasibility study?
3. What is the difference between an Owner’s Project Manager (OPM) and Designer Architect?
4. How long will the feasibility study take
5. Wasn’t there a study done on the high school a few years back?
6. How much will the feasibility study cost?
7. How will the town pay for the study?
8. What is the financial impact of the debt exclusion for the high school?
9. What if the debt exclusion fails and the town votes down the monies?

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1. What are the limitations of the wireless internet within the library?
2. Where can you pick-up the wireless internet signal?
3. What is the library's WiFi network name?
4. How safe is WiFi?